In association with the makers of Nurofen and Gaviscon

Cookie Policy

YourPharmacy.co.uk is operated by Direct Healthcare Ltd trading as Chemist Direct. Direct Healthcare Ltd trading as Chemist Direct (“we”, “our”, “us”) operate www.YourPharmacy.co.uk (our "site"). Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.

Protecting our customers and your information is very important to Chemist Direct. This means that any cookies used on our site will not collect your personal data. However, we do use cookies on our site to help make your visits more effective, so we explain more about how and why we use them. A cookie cannot read data from your hard drive or read cookie files created by other websites. The use of cookies is an industry standard that can be found on most major websites

We reserve the right to modify or amend the use of cookies at any time and for any reason. Any changes will be posted on our site and will take effect as soon as they are posted. By continuing to use our site after any changes are posted you are indicating your acceptance of those changes.

Cookies make websites work better

Cookies are small text files placed on your device by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. For us, cookies help us to analyse how our customers interact with our website, so we can make improvements.

We use three types of cookies on our site:

  • session cookies that are deleted after each visit, they do not store any personal data and are deleted once you close your browser;
  • permanent cookies that remain on your device after you have finished your browser session. These cookies allow us to recognise you and remember your preferences next time you visit our site, and
  • third party cookies that are used by our approved business partners.

Certain cookies are necessary for you to use our websites whereas other cookies, while not essential, do help to improve your experience while using our site. You can delete the cookies via your browser at any time if you wish to, please see below for more information on how to do this, but this will restrict the functions that you're able to carry out on our sites.

Our cookies fall into the following categories:

Strictly necessary cookies: These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site. These will usually be session cookies.

Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our site and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. We use cookies to compile visitor statistics such as how many people have visited our site, how they reached our site, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn't working as it should for particular technologies), how long they spend on our site, what page they look at etc. This helps us to continuously improve our site.

Functionality cookies: These are used to recognise you when you return to our site. This means that you do not need to log in each time you visit our site.

Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Advertisements displayed on our site may be delivered via an advertising management service. When you view a web page on our site that contains advertising provided by one of our advertising management services, the advertising service company may place a cookie on or retrieve a cookie from your computer if you have enabled cookies. Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can accept or block cookies

You can block any cookies from any website through your browser settings. If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer. The Help function within your browser should tell you how to do this. For more information about how to change your browser settings please see: www.aboutcookies.org. Doing so, however, is likely to limit the functionality of our site. For information on how to do this on your mobile phone browser, please see your handset manual.

Cookies

NameDomainExpiryMore information
CSPSESSIONID-SP-443-UP-www.yourpharmacy.co.ukSessionSession cookie to identify the current user.
CSPWSERVERIDwww.yourpharmacy.co.ukSessionSession cookie to identify the server.
cookiepopupwww.yourpharmacy.co.uk3 monthsTo show the cookie popup has been closed
_gawww.yourpharmacy.co.uk2 yearsGoogle Analytics cookie used to identify unique users
_gat_gtag_UA_129588824_3www.yourpharmacy.co.ukSessionGoogle Analytics cookie used to identify unique users
_gidwww.yourpharmacy.co.uk1 yearGoogle Analytics cookie used to identify unique users
_hjIncludedInSamplewww.yourpharmacy.co.uk1 yearHotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjClosedSurveryInviteswww.yourpharmacy.co.uk1 yearHotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePollswww.yourpharmacy.co.uk1 yearHotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPollswww.yourpharmacy.co.uk1 yearHotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgetswww.yourpharmacy.co.uk1 yearHotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTesterWidgetswww.yourpharmacy.co.uk1 yearHotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjShownFeedbackMessagewww.yourpharmacy.co.uk1 yearHotjar cookie. This cookie is set once a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is slow.
rbwww.yourpharmacy.co.uk3 monthsContains a unique basket reference to allow a persistent basket beyond the current session (3 month expiry).
_cfduid.legitscript.com1 yearCookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
Third Party Cookies
__hssc.hotjar.com30 minutesThis cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
__hssrc.hotjar.comSessionWhenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
__hstc.hotjar.com13 monthsThe main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_fbp.hotjar.com90 minutesThis cookie will help deliver our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.
_ga.hotjar.com2 yearsGoogle Analytics cookie used to identify unique users
_gaexp.hotjar.com90 daysUsed to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
_gcl_au.hotjar.com3 monthsUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.
_gid.hotjar.com1 yearGoogle Analytics cookie used to identify unique users
ajs_anonymous_id.hotjar.com 1 yearThis helps us count how many people visit the site by tracking if you’ve visited before
ajs_group_id.hotjar.com1 yearThis doesn't currently store anything
ajs_user_id.hotjar.com1 yearThis doesn't currently store anything
hubspotutk.hotjar.com13 monthsThis cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
intercom-id-c5ke8zbr.hotjar.comsessionThis cookie is used by Intercom as a session so that users can continue a chat as they move through the site.
mp_34b2c3939599013bd 0c86fabf1ed8c70_mixpanel.hotjar.com1 yearMixpanel, uses to identify users
mp_6d7c50ad560e01715 a871a117a2fbd90_mixpanel.hotjar.com1 yearMixpanel, uses to identify users

Why shop with YourPharmacy?

  • We are in association with the makers of your favourite healthcare brands by Reckitt Benckiser.

  • We are registered with the GPhC (9010315).

  • We are powered by Chemist Direct, the UK's largest online pharmacy service.